• New Toolbar Interface Coming to Radium3

    We're very excited to announce that we'll be rolling out a new toolbar interface on the Radium3 platform next week. We know you are going to love this upgrade. The new toolbar makes a big improvement to the system. It's also a very noticeable visual change so we wanted to give you a heads up about what's coming. Please take a look through the exciting details below.

    Beautiful, Compact Design That's Always Accessible

    The new toolbar is designed to be sleek, compact and accessible. It takes up a lot less vertical space than our current toolbar -- 66% less to be exact. That means it gives you a better view of your website while you're in admin mode. Plus, the new toolbar remains fixed to the top of your browser so no matter how far you scroll down, you'll always have instant access to its controls.


    Click the image above to see a larger view.

    We've reorganized the toolbar options as well. A simple toggle control on the left edge allows you to switch between website options and store options without refreshing the page. This saves you time when moving between managing your store and managing your website. Your account controls have also been moved under the new user session menu (more on that menu below).

    The New Page Bar

    The previous toolbar had a third tier of controls that were related to page-level editing. Those controls have now been separated out to the all-new Page Bar. The Page Bar hovers over the top right of any page you're editing, but only when your mouse is over the page. The page bar displays the name of the current page's template and contains the fast template switcher, the "add a page" tool, the "preview page" button, and the "page settings" tool.


    Left: the Page Bar overlaid in admin mode. Right: fast template switcher appears when its icon is clicked.

    The New User Session Menu

    On the right edge of the toolbar, you'll see the new User Session Menu. It shows the name and image of the currently logged-in user. If the user has a gravatar, it will automatically use that image. Users can also upload their own images on their user profiles as well. The User Session Menu shows custom options based on the user who is logged in. All users will see a link to edit their profile in the User Session Menu. This means that non-admin users now have the ability to update their own profile information, a brand new capability with this update.


    The User Session Menu with all options active (account-owner view).

    Account owners will also find the link to the account section and billing section under the User Session Menu. All billing-related screens have been moved under the "Billing" menu item.

    Launching Next Week!

    We're gearing up to launch these new features next Thursday, February 16th at approximately 9:30am CST (GMT-6). We're super excited about this incredible update, but it's actually just a first step toward even bigger things coming soon. There's so much good stuff on the way. As always, we appreciate all of your support and look forward to continuing serve as your partner.

  • Why Your Visitors Aren't Converting

    If you have a website that isn’t bringing you customers, it may be time to rethink your online strategy.  After all, your website really should serve a purpose of building your customer base.  So, if website visitors aren't turning into customers, you need to find out why.

    There are several reasons why you may not be getting customers from your website. This blog post will cover five common reasons.

    1. Your website doesn't look professional. Your website is your first impression on the web so it needs to look great. Outdated or broken websites will tell visitors that you are the wrong company to work with. Whether you work at an international business or a local coffee shop, visitors who reach your website should know that they are in the right place. An outdated site tells visitors that you just don’t care; a broken website will give visitors the idea that you’re no longer in business. Taking care of this issue will go a long way toward increasing conversions.
    2. Your website has no goal. When planning a website it’s important to think about what you want visitors to do when they get to it. Make sure that your navigation is clear and your content is understandable. If your website has a clear goal your design should show it; visitors will notice and follow the cues.
    3. Your website is confusing. Everyone loves a really interesting website, but it is possible to have too many points of interest. If your website shines and shimmers like Las Vegas, you may need to tone down some of the flash. You want to impress your visitors but not scare them away. If you have more than one call to action on a web page you may be trying to pull visitors' attention in too many directions. Web visitors are easily distracted. If they have to think for more than three seconds about what to do on your website they will likely just leave.
    4. Your website has no contact form. Not every visitor will want to fill out a form on your website, but not every visitor will want to call you either.  It’s important to have a variety of ways for visitors to get in touch with you. Some people like to call, some like to email, and some like to fill out contact forms. If you don't provide all of these options you're making it harder for a certain group of people to get in touch and that can hinder the effectiveness of your website.
    5. You're not listening to your visitors. Visitors to your website have a lot of information to share with you. Some information, such as how they found your site and what pages on your site were most interesting to them can be discovered using web analytics software such as the freely available Google Analytics. Other information such as what services they are looking for and how they like to be contacted can be acquired by getting your visitors to fill out a contact form. If you know who your customer is, you can make your business better by catering your site to them.  So, use the tools available to get information from your visitors and then use that information to improve your business.

    We have covered five reasons why your website may not be converting your visitors into customers. I encourage you to consider how you can improve your site's performance in these five areas.  If you have questions or other tips to share, please leave them in the comments below.

  • New, More Powerful Image Editor

    We rolled a big improvement out the door and down the steps today, one that's been in the testing bay for a couple months.

    Wide Open Canvas

    The image editor is the most apparent improvement you'll see when you interact with the text editor.  You'll be welcomed with a larger, cleaner canvas to work on when you click the "Image Editor" icon.

    There's something about the wider space, and the cleaner controls, that somehow makes the air around you breathe sweeter.

    Cropping is easier than ever now, and you can even add some basic text to your image.  Cool!

    Newfound Precision

    And now for the thing that a lot of you have asked for: We finally have the ability to resize images to exact pixel dimensions.  No longer will you be forced to use a slider to merely approximate how small you want your image.

    Browser Compatibility Updates

    This release covers a spate of compatibility improvements and tweaks that have accumulated since the last update.  We're on track keeping this text editor, and the rest of our CMS, up to date with the Wild Wild West of fast-changing browsers.

  • Radium3 Adds Support for PayPal Express Checkout

    We're excited to announce yet another payment option for those who run online stores with Radium3. PayPal Express Checkout can now be enabled alongside PayPal Website Payments Pro. Enabling Express Checkout with your Payments Pro integration means that your customers will be given a choice to "Check out with PayPal" or to check out using the built-in payment process.  Customers love having choices!

    If they click the "Check out with PayPal" button, users will be taken to PayPal's website where they will login and review their transaction before returning to your site. If they check out using Radium3's built-in process, they will stay on your Radium3 website throughout the entire experience. No matter what the user chooses, payments are still processed through your PayPal Website Payments Pro account and the same PayPal fees apply.

    This feature is great for store owners who want to provide a seamless checkout experience on their own website while still providing customers with the option of a separate PayPal checkout experience. To enable it for your Radium3 website, login and visit Store -> Settings -> Payments -> Payment Gateways. Select "Website Payments Pro" as your credit card payment provider and check the box next to "Enable PayPal Express Checkout."

  • Eight New, Free Designs Available On Radium3

    In case you didn't know, there are a ton of free designs available inside your Radium3 account. Each of these designs can be applied to your website with a click. There's absolutely no cost to use them. You can also choose to use them as the foundation for some of Radium3's professional design services. To see all of the available designs, check out the Radium3 Design Viewer.

    Today, we've added eight more designs to the mix and they are all ready to go inside your Radium3 account. You can see a screen shot of these designs below. Take a look at what's new.

    Shark Architects

    Life Fellowship

    Big Lake

    Second Street

    RSA Accounting

    Lone Cross

    AES Architecture

    Venture Church

  • New Feature: Archive Blog Posts By Year

    Today, we released the "Archive By Year" blog skin. We've had our "Archive By Month" blog skin for awhile, but for blogs that may not post as frequently, dividing posts up into months isn't always ideal. Now you have the option to provide an archive by year instead.

    To use the new skin, simply visit the settings for your blog element and choose the "Archive By Year" skin. For more information, see the blog skins section of our user guide.

  • Radium3 Adds Support for PayPal Website Payments Pro

    Another addition to our list of supported payment processors went live this week. Now you can accept credit card payments through your Radium3 store via PayPal's Website Payments Pro

    Pro vs. Standard

    We've always had support for PayPal's Website Payments Standard, so what's the difference with Pro? The biggest difference is that Pro allows your customers to complete their entire checkout experience on your Radium3 website, without being directed offsite to PayPal's own checkout pages.

    Just like Standard, Pro offers you a one-stop shop for all payment processing. Rather than having to have a separate merchant account and gateway, Website Payments Pro wraps it all up in one system and since it's PayPal, it's likely a system you're already familiar with.

    The pricing structure is different with Pro as compared to Standard. Pro assesses a monthly fee but offers discounted transaction fees based on volume of sales. So, stores that generate more sales may find Pro to be more attractive in overal cost, but that decision must be made by you based on your store's situation.

    Get more information about Website Payments Pro, its benefits and its pricing structure here on the PayPal website.

    Ready to Integrate

    Once you have a Website Payments Pro account, all it takes is plugging a few pieces of information into the Radium3 system and you'll be up and running. Simply log into your Radium3 site and visit Store -> Settings -> Payments then check the box that says "Enable credit card payments" and select "Website Payments Pro" from the list of processors (which now includes Authorize.net, Payflow Pro, Stripe and Website Payments Pro.)  If you need help, you may contact our support team at any time at support@radium3.com.

  • We've Added Two New Payment Processors: Stripe and Payflow

    The built-in Radium3 store solution just got even better. We've added two new payment processors, giving you even more options when it comes to how you receive payments through your store. Take a look at what's new below.

    Stripe: A New Kind of Payment System

    Radium3 now offers seamless integration with the Stripe payment system. Stripe is a fairly new tool, but is gaining a lot of support because of its unique approach to solving the e-commerce payment dilemma.

    Stripe offers an all-in-one approach to payment processing. With Stripe, you don't need a separate merchant account or gateway. All you need is a bank account into which Stripe will transfer funds from your sales.

    This all-in-one approach means that getting up and running on Stripe is fast and easy. To make it even easier, we've put together a support article with all the details you need to get started.

    Stripe utilizes flat-rate pricing. Currently, Stripe charges 2.9% + $0.30 per successful transaction. Stripe allows you to accept payments on Visa, Mastercard, Amercian Express, Discover, JCB and Diners Club. Their transaction fees are the same no matter which card is used.

    Currently, Stripe is only available to customers in the United States. You can accept payments from customers anywhere in the world, but you, as the store owner, must be in the US. They are working on adding new countries to the mix and you can sign up to be notified when Stripe is available in your area. You can get detailed information about Stripe on their Frequently Asked Questions page.

    Payflow: a Granddaddy of E-commerce

    Something old, something new — while Stripe is one of the newest payment systems on the market, Payflow is one of the grandaddies of Internet commerce. Formerly a part of VeriSign, Payflow is now owned by Paypal. Though the Radium3 store has allowed you to accept payments by PayPal from day one, standard PayPal payments are very different from the functionality offered by PayPal's Payflow.

    Payflow is a payment gateway which works with an existing merchant account. If you already have a merchant account for accepting credit card payments, the Payflow gateway can allow you to accept online payments using that account. If you don't have a merchant account, you can set one up through a number of vendors.

    Radium3 now allows seamless integration with the Payflow Gateway. All you need are a few pieces of information from your Payflow account. For more information about setting up and using Payflow, visit PayPal's Payflow Website.

  • New Feature: Carrier-Calculated Shipping

    We've released an exciting new feature to Radium3's built-in e-commerce solution. We know you're going to love it. We wanted to take a minute to give you the details. Take a look at what's new below.

    Carrier-Calculated Shipping for Your Store

    You can now tie-in with Fedex, UPS and USPS to have your store calculate shipping rates in real time. When your customers checkout, they will be presented with shipping options and pricing calculated by the carrier you choose based on the weight of the items purchased. This can streamline the shipping set up process and also allow you to charge your customers more accurately for their shipping requirements.

    Setting up carrier-calculated shipping requires some specialized account set-up with the carriers you would like to use (such as Fedex, UPS and USPS). We have provided some instructions on setting up your carrier accounts and getting the information you need from your carrier accounts on the Radium3 User Guide at the following links:

    Carrier-calculated shipping is already live on your Radium3 website. Check it out and let us know what you think in the comments below!

  • How to Set Up Custom Tabs on Your Facebook Page

    Facebook offers great opportunities for businesses and organizations to market themselves through Facebook Pages. If you haven't yet set up a Facebook Page for your organization, it's definitely worth checking into.

    If you have a Facebook page, you may have realized that Facebook doesn't give you a lot of control over the look and feel of the content on your page. You can add a lot of information, but only within the structure that Facebook has set up for you. What if you want to have a unique page on Facebook -- something that can express your brand and identity to those who visit your Facebook page? You can do this through the use of custom Facebook page tabs.

    What is a Custom Facebook Page Tab?

    When you look at any Facebook Page, you'll see a list of tabs at the upper left. Facebook includes several tabs that are available by default, such as "Wall," "Info," "Photos" ... etc. But you can also create custom tabs that house content that is unique to your business or organization.

    We've done this on the Radium3 Facebook page. We have a custom tab called "Welcome." This tab contains content we've put together to provide an overview of our product. We use this tab as the default tab for new visitors to the page, so they are introduced to our product and our brand on their first visit.

    Custom tabs like this can be a powerful addition to your Facebook pages. While creating them requires a bit of technical know-how, we've tried to demystify the process as much as possible in the steps below.

    Create Your Content

    Facebook page tabs make use of iFrames. An iFrame is a website element that basically shows content located on another website to the visitors of the current website. So, you can set up the content for your Facebook page tab on your Radium3 website and then tell Facebook to show that content on your Facebook page.

    The only trick is that the content on your Radium3 website needs to be formatted to fit into the space Facebook provides for it, which means it must be no wider than 520px. Since the templates used on your Radium3 website are likely wider than 520px, you'll need to set up a special template to create the content that Radium3 will show through to your Facebook page tab. This requires a little HTML and CSS know-how. You can create a new template or modify one of the existing templates on your Radium3 site.

    Once you have an appropriate template set up, you can apply that template to a hidden page on your Radium3 website and configure the content on that page using Radium3's built-in tools.

    Set Up Your Facebook App

    Once you have the content set up on your Radium3 website, you're ready to configure Facebook to use that content on your Facebook page. To set up a simple page tab, Facebook requires you to create a custom Facebook App. Fortunately, this is actually much easier than it sounds. Here's a quick rundown of the process:

    Go to the Facebook Developer Website
    Visit https://developers.facebook.com/apps. You must be logged in to Facebook to continue. If this is your first time to create a Facebook app, Facebook will ask you to authorize the developer tools, which you will need to do.

    Click "Create a New App"
    You'll be asked to provide a name for your app. The name can be anything just to help you remember what the app is for. You don't need to put anything in the "App Namespace" box.

    Fill in the Details
    Facebook Apps have tons of settings, but there are only a few you need to worry about. When you edit the settings on your app, look for the section called "Page Tab." Click to enable that and you'll see four fields. You only need to fill in the following three fields:

    • Page Tab Name - put the words you want to show up on the actual tab. For example, on the Radium3 Welcome Tab, we put "Welcome."
    • Page Tab URL - put the publishpath address of the page you set up on your Radium3 website with your Facebook tab content. For example - http://[yoursite].publishpath.com/facebook-welcome-tab
    • Secure Page Tab URL - this is the secure version of your content. Radium3 has SSL security built into the publishpath domain, so you can use the same address you used above, but simply add an "s" to the "http" as such -- https://[yoursite].publishpath.com/facebook-welcome-tab

    That's it! Now you can save your changes. What you've essentially done here is create a simple Facebook Application that, when added to a Facebook Page, will create a custom tab on that page and will display the content located at the address you provided on that custom tab.

    Add the Tab App to Your Page

    Now that your app is set up you need to add it to your Facebook page. To do this, you need to visit the app's profile page. You can find the app's profile page by editing the settings of your app and looking to the lower left for the "View App Profile Page" link. Once on the profile page, look to the lower left for the "Add to My Page" link. This will bring up a box of all the pages you administrate and you can add the app to the page(s) you choose.

    Final Tweaks

    Visit your Facebook page and you should see the new tab added to the list of tabs on the left. Click the tab and you should see the content you created showing through to your Facebook page. Now that this is set up, any changes you make to the source page should be immediately reflected on the Facebook tab.  

    You will notice that the icon used for the tab is quite generic by default. If you want to customize the icon, you can do so back on the settings screen for your app (look at the very top). You can also reorder the tabs on your Facebook page by clicking the "EDIT" button below the tab list. And, if you want to make your new tab the default tab for new visitors, click the "Edit Page" button at the upper right and look for the "Default Landing Tab" selector.

    I hope you've found this tutorial helpful. If you have any additional thoughts, questions, or insights to share, please leave us a comment below.  

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