• Introducing the New Design Editor

    Today, we're excited to announce a groundbreaking new addition to Radium3 — the new Design Editor. This new feature gives you the opportunity to customize any of Radium3's built in designs with a what-you-see-is-what-you-get editing tool that anyone can use.

    Radium3 has always offered world-class, built-in designs at no cost, but those designs have required changes to their code in order to modify things like background colors, font styles ... etc. throughout the design. Now, with the new Design Editor, anyone can customize the foundation of these designs without touching the code. This opens up a new world of possibilities for anyone using Radium3's built-in templates.

    The image below gives you a look at one of the editing panes in the new design editor alongside the preview of the design being edited.

    Click the image above to view actual size.

    The new Design Editor allows you to customize font styles, colors, background images and much more. Every change that is made is previewed in the Design Editor in real time and, when finished, you can publish the changes live or save your work to return later. It's incredibly easy to use, even for web novices!

    Rolling Out Over the Next Few Weeks

    The new Design Editor will roll out in phases over the next few weeks. The first phase of the upgrade is tentatively scheduled for Thursday, March 1st. This initial phase will include the basic Design Editor and additional phases will add more features to the editor over the following weeks. Radium3 account owners will be able to access the design editor under the "Design" option on the top toolbar. We will keep you informed of more details regarding the roll out on our Twitter feed and Facebook page.

    We look forward to bringing you these exciting new features! Thanks for your continued support of Radium3.

  • New Toolbar Interface Coming to Radium3

    We're very excited to announce that we'll be rolling out a new toolbar interface on the Radium3 platform next week. We know you are going to love this upgrade. The new toolbar makes a big improvement to the system. It's also a very noticeable visual change so we wanted to give you a heads up about what's coming. Please take a look through the exciting details below.

    Beautiful, Compact Design That's Always Accessible

    The new toolbar is designed to be sleek, compact and accessible. It takes up a lot less vertical space than our current toolbar -- 66% less to be exact. That means it gives you a better view of your website while you're in admin mode. Plus, the new toolbar remains fixed to the top of your browser so no matter how far you scroll down, you'll always have instant access to its controls.

    Click the image above to see a larger view.

    We've reorganized the toolbar options as well. A simple toggle control on the left edge allows you to switch between website options and store options without refreshing the page. This saves you time when moving between managing your store and managing your website. Your account controls have also been moved under the new user session menu (more on that menu below).

    The New Page Bar

    The previous toolbar had a third tier of controls that were related to page-level editing. Those controls have now been separated out to the all-new Page Bar. The Page Bar hovers over the top right of any page you're editing, but only when your mouse is over the page. The page bar displays the name of the current page's template and contains the fast template switcher, the "add a page" tool, the "preview page" button, and the "page settings" tool.

    Left: the Page Bar overlaid in admin mode. Right: fast template switcher appears when its icon is clicked.

    The New User Session Menu

    On the right edge of the toolbar, you'll see the new User Session Menu. It shows the name and image of the currently logged-in user. If the user has a gravatar, it will automatically use that image. Users can also upload their own images on their user profiles as well. The User Session Menu shows custom options based on the user who is logged in. All users will see a link to edit their profile in the User Session Menu. This means that non-admin users now have the ability to update their own profile information, a brand new capability with this update.

    The User Session Menu with all options active (account-owner view).

    Account owners will also find the link to the account section and billing section under the User Session Menu. All billing-related screens have been moved under the "Billing" menu item.

    Launching Next Week!

    We're gearing up to launch these new features next Thursday, February 16th at approximately 9:30am CST (GMT-6). We're super excited about this incredible update, but it's actually just a first step toward even bigger things coming soon. There's so much good stuff on the way. As always, we appreciate all of your support and look forward to continuing serve as your partner.

  • Why Your Visitors Aren't Converting

    If you have a website that isn’t bringing you customers, it may be time to rethink your online strategy.  After all, your website really should serve a purpose of building your customer base.  So, if website visitors aren't turning into customers, you need to find out why.

    There are several reasons why you may not be getting customers from your website. This blog post will cover five common reasons.

    1. Your website doesn't look professional. Your website is your first impression on the web so it needs to look great. Outdated or broken websites will tell visitors that you are the wrong company to work with. Whether you work at an international business or a local coffee shop, visitors who reach your website should know that they are in the right place. An outdated site tells visitors that you just don’t care; a broken website will give visitors the idea that you’re no longer in business. Taking care of this issue will go a long way toward increasing conversions.
    2. Your website has no goal. When planning a website it’s important to think about what you want visitors to do when they get to it. Make sure that your navigation is clear and your content is understandable. If your website has a clear goal your design should show it; visitors will notice and follow the cues.
    3. Your website is confusing. Everyone loves a really interesting website, but it is possible to have too many points of interest. If your website shines and shimmers like Las Vegas, you may need to tone down some of the flash. You want to impress your visitors but not scare them away. If you have more than one call to action on a web page you may be trying to pull visitors' attention in too many directions. Web visitors are easily distracted. If they have to think for more than three seconds about what to do on your website they will likely just leave.
    4. Your website has no contact form. Not every visitor will want to fill out a form on your website, but not every visitor will want to call you either.  It’s important to have a variety of ways for visitors to get in touch with you. Some people like to call, some like to email, and some like to fill out contact forms. If you don't provide all of these options you're making it harder for a certain group of people to get in touch and that can hinder the effectiveness of your website.
    5. You're not listening to your visitors. Visitors to your website have a lot of information to share with you. Some information, such as how they found your site and what pages on your site were most interesting to them can be discovered using web analytics software such as the freely available Google Analytics. Other information such as what services they are looking for and how they like to be contacted can be acquired by getting your visitors to fill out a contact form. If you know who your customer is, you can make your business better by catering your site to them.  So, use the tools available to get information from your visitors and then use that information to improve your business.

    We have covered five reasons why your website may not be converting your visitors into customers. I encourage you to consider how you can improve your site's performance in these five areas.  If you have questions or other tips to share, please leave them in the comments below.

  • New, More Powerful Image Editor

    We rolled a big improvement out the door and down the steps today, one that's been in the testing bay for a couple months.

    Wide Open Canvas

    The image editor is the most apparent improvement you'll see when you interact with the text editor.  You'll be welcomed with a larger, cleaner canvas to work on when you click the "Image Editor" icon.

    There's something about the wider space, and the cleaner controls, that somehow makes the air around you breathe sweeter.

    Cropping is easier than ever now, and you can even add some basic text to your image.  Cool!

    Newfound Precision

    And now for the thing that a lot of you have asked for: We finally have the ability to resize images to exact pixel dimensions.  No longer will you be forced to use a slider to merely approximate how small you want your image.

    Browser Compatibility Updates

    This release covers a spate of compatibility improvements and tweaks that have accumulated since the last update.  We're on track keeping this text editor, and the rest of our CMS, up to date with the Wild Wild West of fast-changing browsers.

  • Radium3 Adds Support for PayPal Express Checkout

    We're excited to announce yet another payment option for those who run online stores with Radium3. PayPal Express Checkout can now be enabled alongside PayPal Website Payments Pro. Enabling Express Checkout with your Payments Pro integration means that your customers will be given a choice to "Check out with PayPal" or to check out using the built-in payment process.  Customers love having choices!

    If they click the "Check out with PayPal" button, users will be taken to PayPal's website where they will login and review their transaction before returning to your site. If they check out using Radium3's built-in process, they will stay on your Radium3 website throughout the entire experience. No matter what the user chooses, payments are still processed through your PayPal Website Payments Pro account and the same PayPal fees apply.

    This feature is great for store owners who want to provide a seamless checkout experience on their own website while still providing customers with the option of a separate PayPal checkout experience. To enable it for your Radium3 website, login and visit Store -> Settings -> Payments -> Payment Gateways. Select "Website Payments Pro" as your credit card payment provider and check the box next to "Enable PayPal Express Checkout."

  • Eight New, Free Designs Available On Radium3

    In case you didn't know, there are a ton of free designs available inside your Radium3 account. Each of these designs can be applied to your website with a click. There's absolutely no cost to use them. You can also choose to use them as the foundation for some of Radium3's professional design services. To see all of the available designs, check out the Radium3 Design Viewer.

    Today, we've added eight more designs to the mix and they are all ready to go inside your Radium3 account. You can see a screen shot of these designs below. Take a look at what's new.

    Shark Architects

    Life Fellowship

    Big Lake

    Second Street

    RSA Accounting

    Lone Cross

    AES Architecture

    Venture Church

  • New Feature: Archive Blog Posts By Year

    Today, we released the "Archive By Year" blog skin. We've had our "Archive By Month" blog skin for awhile, but for blogs that may not post as frequently, dividing posts up into months isn't always ideal. Now you have the option to provide an archive by year instead.

    To use the new skin, simply visit the settings for your blog element and choose the "Archive By Year" skin. For more information, see the blog skins section of our user guide.

  • Radium3 Adds Support for PayPal Website Payments Pro

    Another addition to our list of supported payment processors went live this week. Now you can accept credit card payments through your Radium3 store via PayPal's Website Payments Pro

    Pro vs. Standard

    We've always had support for PayPal's Website Payments Standard, so what's the difference with Pro? The biggest difference is that Pro allows your customers to complete their entire checkout experience on your Radium3 website, without being directed offsite to PayPal's own checkout pages.

    Just like Standard, Pro offers you a one-stop shop for all payment processing. Rather than having to have a separate merchant account and gateway, Website Payments Pro wraps it all up in one system and since it's PayPal, it's likely a system you're already familiar with.

    The pricing structure is different with Pro as compared to Standard. Pro assesses a monthly fee but offers discounted transaction fees based on volume of sales. So, stores that generate more sales may find Pro to be more attractive in overal cost, but that decision must be made by you based on your store's situation.

    Get more information about Website Payments Pro, its benefits and its pricing structure here on the PayPal website.

    Ready to Integrate

    Once you have a Website Payments Pro account, all it takes is plugging a few pieces of information into the Radium3 system and you'll be up and running. Simply log into your Radium3 site and visit Store -> Settings -> Payments then check the box that says "Enable credit card payments" and select "Website Payments Pro" from the list of processors (which now includes Authorize.net, Payflow Pro, Stripe and Website Payments Pro.)  If you need help, you may contact our support team at any time at support@radium3.com.

  • We've Added Two New Payment Processors: Stripe and Payflow

    The built-in Radium3 store solution just got even better. We've added two new payment processors, giving you even more options when it comes to how you receive payments through your store. Take a look at what's new below.

    Stripe: A New Kind of Payment System

    Radium3 now offers seamless integration with the Stripe payment system. Stripe is a fairly new tool, but is gaining a lot of support because of its unique approach to solving the e-commerce payment dilemma.

    Stripe offers an all-in-one approach to payment processing. With Stripe, you don't need a separate merchant account or gateway. All you need is a bank account into which Stripe will transfer funds from your sales.

    This all-in-one approach means that getting up and running on Stripe is fast and easy. To make it even easier, we've put together a support article with all the details you need to get started.

    Stripe utilizes flat-rate pricing. Currently, Stripe charges 2.9% + $0.30 per successful transaction. Stripe allows you to accept payments on Visa, Mastercard, Amercian Express, Discover, JCB and Diners Club. Their transaction fees are the same no matter which card is used.

    Currently, Stripe is only available to customers in the United States. You can accept payments from customers anywhere in the world, but you, as the store owner, must be in the US. They are working on adding new countries to the mix and you can sign up to be notified when Stripe is available in your area. You can get detailed information about Stripe on their Frequently Asked Questions page.

    Payflow: a Granddaddy of E-commerce

    Something old, something new — while Stripe is one of the newest payment systems on the market, Payflow is one of the grandaddies of Internet commerce. Formerly a part of VeriSign, Payflow is now owned by Paypal. Though the Radium3 store has allowed you to accept payments by PayPal from day one, standard PayPal payments are very different from the functionality offered by PayPal's Payflow.

    Payflow is a payment gateway which works with an existing merchant account. If you already have a merchant account for accepting credit card payments, the Payflow gateway can allow you to accept online payments using that account. If you don't have a merchant account, you can set one up through a number of vendors.

    Radium3 now allows seamless integration with the Payflow Gateway. All you need are a few pieces of information from your Payflow account. For more information about setting up and using Payflow, visit PayPal's Payflow Website.

  • New Feature: Carrier-Calculated Shipping

    We've released an exciting new feature to Radium3's built-in e-commerce solution. We know you're going to love it. We wanted to take a minute to give you the details. Take a look at what's new below.

    Carrier-Calculated Shipping for Your Store

    You can now tie-in with Fedex, UPS and USPS to have your store calculate shipping rates in real time. When your customers checkout, they will be presented with shipping options and pricing calculated by the carrier you choose based on the weight of the items purchased. This can streamline the shipping set up process and also allow you to charge your customers more accurately for their shipping requirements.

    Setting up carrier-calculated shipping requires some specialized account set-up with the carriers you would like to use (such as Fedex, UPS and USPS). We have provided some instructions on setting up your carrier accounts and getting the information you need from your carrier accounts on the Radium3 User Guide at the following links:

    Carrier-calculated shipping is already live on your Radium3 website. Check it out and let us know what you think in the comments below!

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